1. General Returns
We at AS auto parts always do our best to deliver the right part in excellent condition. If mistakes happen, however, you are able to reveal and we will try everything we can to help you. Whenever any mistakes happen, just let us know us and we will do every possible thing to resolve the issue.
As a 1st step, for all returns, the client must inform AS auto parts Inc. in advance to obtain Return Merchandise Authorization (RMA) form. To obtain an RMA form for the return, please complete the information thru the form. Returning parts that do not have prior authorization will be rejected. Every part that has been approved for return should be received within 15 days after RMA was issued. Returns should be made within thirty days of receipt of delivery.
We shall not accept returns on any products, which has been used, modified, installed, painted, or damaged. Original shipping charges and return shipping charges are non-refundable. Buyer is responsible for return shipping arrangements. All returned parts should be the original packaging and you must include a copy of the invoice within 15 days of the purchase. Do not write on the original box or packaging, also it should have the real manufacture label intact.
2. Parts Not Returnable
In case your order did NOT include the VIN on the car, make, model specific parts (Universal and apparel products require no VIN), there will not be no returns or exchanges for the parts ordered. All controlled parts including but not limited to, oils/chemicals, bare engine assemblies, tools, printed material, merchandizing aids, and special order parts are non-returnable. Controlled parts are those, which require tracking the vehicles on which the parts are installed. Some typical parts are emission labels, air bags, seatbelts, etc. Electrical parts are non-returnable. There are no returns on airbags, electrical, fuel, high performance parts, racing parts, previously installed, or special ordered parts, because we cannot restock them. There will be 20% restocking fee for all returns if the error is yours, but still a returnable item. If the error is ours, we shall cover shipping expenses and re-send the product to you. If the order error is yours, charges for handling and shipping are not refundable.NOTE:
Please call us or login to your account and email at firstname.lastname@example.org regarding any returns. You will be responsible for all additional shipping charges. Parts must be returned for inspection just prior to any credit being issued. All returned parts must be uninstalled and returned in the original, undamaged packing or else you will not receive credit. Returned parts must support a copy of evidence of purchase invoice (this can be found under your account on our website). All deliveries returned deliveries must be prepaid. COD (Cash on Delivery) and freight collect shipments will be declined.
We shall not accept COD (Cash on Delivery) and freight collect. If these needs are NOT met, parts will be either scrapped or returned back to you at your expense. We are not responsible for labor expenses, towing expenses, additional repair expenses or rental vehicle expenses triggered through wrong or defective parts during installation.
3. Core Returns
Some parts may be rebuilt by the manufacturer and are offered on an exchange or core basis, if this is the case, you will be charged a 'core' charge. Core costs are included in the selling price of our parts on the website and therefore are itemized separately on our website’s invoices and packing slips as core price. To get core credit the exchange merchandise (that old part you're replacing with the brand new product) should be returned to our company AS auto parts so we could return it towards the manufacturer for core credit. That old part should be returned in the original container your brand-new product arrived in, it must have a copy of the original packing slip, and it should be in re-buildable condition. Core charges most generally applies to engines, transmissions, transaxles, alternators, brake shoes, controls, CV Axles, distributors, pumps, rack and pinion, smog pumps and starters. If you have questions concerning whether or not the part, you are ordering includes a 'core price' you can send us an email at email@example.com & we will have the ability to let you know if something is applicable.
Customer will pay all handling and shipping charges for core returns. When your core has been verified to meet our core standards and it has been received by our company, credit is released against the original purchased core only. Cores may only be returned for credit within the first thirty days following the date the order was shipped. The shipment date along with the address to return the core to (the 'Ship From' address) are available on the packing slip included in the original shipment and/or around the shipping label outside of box. A copy of the packing slip should be included in the shipment of the returned core. Please do not submit a core return form till you have shipped the part back to us. Any cores that do not meet packaging or core standards will not qualify for credit and will be disposed of after customer notification. The customer will have the choice of receiving back his original core only or authorize scraping and disposal of core following this notification with in the thirty (30) days of original purchase. It will the responsibility of the customer for any freight, disposal, and handling costs suffered by returned unacceptable cores, not to exceed overall core value.
To process a core return, please Login for your www.asautoparts.com account and click at 'order Status' to see you order history on our website. Now please choose an order number associated with the core item you want to return. Upon receipt and acceptance of the returned core, a credit will be released to the card you used when placing the order or refund will be issued in the way the customer made payment at time of original purchase.
4. Return Process
To be able to get a Return Merchandize Authorization (RMA) number, for the processing of the return you can contact us at firstname.lastname@example.org or complete Return form. Provide your order number, name, email address, telephone number, and the part number you want to return, along with a detailed explanation. If you do not have the order number, please indicate when your order was made and the full name you used upon ordering. RMA numbers along with the return shipping instructions will be sent through email by 2-3 business days after receipt of the fully completed form. No returns are going to be accepted without RMA number. Please do not write anything on the box because it becomes non-returnable to the manufacturers. Please include the original packing slip. The addresses where part has to be returned back is available at the Packing Slip which was included in your package, and/or on the outside of box on the shipping label. If you do not see this, please complete the Contact Us form. For your protection, it is recommended that you utilize an insured and traceable delivery method. Credit will only be issued when we have received the parts and verified that its condition is acceptable and meets other needs listed above. Once we receive the part back, we will process & issue your refund.
5. Refund Policy for Wheels and tires
There is no warranty of merchantability or fitness for tires, aftermarket wheels aftermarket wheel packages.
The timeframe may vary depending on the inspection that will have to take place to ensure that the part is in the condition stated when you requested a return. Among the other factors that will affect the length of refund (in place of word time) time will be the time it takes for the return to be approved and the number of days it takes for the bank to process your credit.
Overall, the processing period takes about 30 business days, and you can expect a refund within that number of days after you have sent your return request to us. After confirmation of delivery of the returned part to the warehouse and after (not needed word after here) approval, it will take about 2-7 days for us to credit the amount back to your account. A "credit approved" email will then be sent to you.
If you do not get a credit after 30 working days, please Email our returns department at email@example.com and we will react to you instantly. Keep in mind that there is a 20% restocking fee on returned parts that are not because of error on our side.
7. Reasons of Return
Changed my mind/Not needed: If within 15 days of purchase, you would like to return a part, please contact us to obtain an RMA. However, keep in mind that the part must be in new uninstalled condition with all the Factory original packaging intact. Any opened part(s) or electrical part(s) is/are non-returnable. We reserve the right to reject any returned item that does not meet our guidelines. Customer is responsible for return shipping cost, and all shipping charges are non-refundable.Remember that there is a 20% restocking fee on parts returned that are not as a result of error on our side.
Incorrect part was ordered: In the event that a part was ordered incorrectly by the customer, the return criteria remains the same as Changed my mind/Not needed. Customer must notify us within 15 days of purchase and request an RMA form. A 20% restocking fee will be applied unless customer places a new order with AS auto parts for a direct replacement. Customer is responsible for return shipping cost, and all shipping charges are non-refundable.
Part was received damaged: Customer needs to inspect his or her shipment at the time of delivery. Any damaged part must be reported immediately. We will not be responsible for any damage claims made after 3 business days of receipt. Once the damage was reported, we will contact the shipping carrier for inspection and provide customer with further instructions. We will make every effort to resolve the damaged case at our earliest.
Part was lost in-transit: In the event that a package is lost in-transit or has not been delivered on the scheduled date, customer needs to notify us immediately. We will then contact the shipping carrier to place a tracer on the package(s). If the shipping carrier cannot locate the lost package(s), a claim will be issued. We can then re-order and ship out the replacements as soon as possible.
Order was shipped incomplete (Piece(s) missing): Our company will make every effort to verify that all necessary components that come with a particular part or accessory are included. In the event that (replace in the event that with If) your part or accessory is missing of a component, we will ship the missing component to you at no charge; unless that component is sold separately and not part of the original part or accessory. Please keep in mind that all claims for missing components must be made within 3 business days of receipt.
Incorrect item was shipped: Customer is responsible to inspect any/all parts that are ordered and received. In the event that an item is determined to be miss-packaged, please notify us immediately. Customer will receive a prepaid shipping label and the RMA form by email. A replacement part will be shipped out once the miss-packaged part is received back in new, uninstalled, and resalable condition with original factory packaging. Customer has the right to a refund on the part(s) less the shipping cost, if they are no longer needed.
Others: We will review each request for return individually. Special consideration will be given to those Returns that follow our guidelines. If the reason for return does not fall under one of the categories mentioned above, you must provide in detail for the reason that the Return Request is being made.